39bd FAQ – Frequently Asked Questions & Detailed Answers

Under normal circumstances 39bdDeposit to via bKash, Nagad, or Rocket Within 2 to 5 minutes is credited to your account. Occasionally, due to high traffic on payment gateways or mobile banking servers, a maximum of 15 Minutes may be required.

If it still hasn't arrived after 15 minutes:

• Please confirm that the transaction has been completed in your bKash/Nagad app.
• Note your Transaction ID or TrxID
• 39bd Contact us via Live Chat and provide your TrxID, the amount sent, and the time of the transaction
• The Support team typically verifies and credits the amount to your account manually within 5 to 10 minutes

If a deposit fails: If funds are deducted in a failed transaction, they are generally returned to your mobile wallet within 24 to 72 hours. If you haven't received a refund within that time, contact support with your TrxID.

The wagering requirement refers to how much you need to bet before bonus funds become withdrawable. For example, if you receive a ৳1,000 bonus and the wagering requirement is 10x – meaning a total of ৳10,000 in bets is required.

How to calculate:

• Bonus amount × wagering multiplier = total betting target
• Example: ৳500 bonus × 20x = ৳10,000 in bets required
• Progress updates automatically after each bet is settled
• Your current progress can be viewed under the "Bonus" section of your account dashboard

A few important things to note: Not all games contribute equally to wagering. Slots typically count at 100%, while Sports Betting markets require a minimum odds threshold. Bonuses have a limited validity period — usually 7 to 30 days. If wagering isn't completed before the bonus expires, it will be forfeited. Each bonus has its own specific terms, which are detailed on the "Latest Promotions" page.

39bdStandard withdrawal processing times at -:

• bKash / Nagad / Rocket: On average, 5 to 30 minutes after submission
• First withdrawal: If KYC verification is not complete, processing may take 24 to 48 hours
• Large Amounts (৳50,000+): Manual review can take up to 24 hours

Requirements for withdrawal:

• A minimum balance of ৳300 must be maintained in the account
• The mobile number used for the deposit and the one designated for withdrawal must be the same
• If you have an active bonus, you must complete the wagering requirement first
• KYC verification on your account must be completed

If your withdrawal hasn't arrived 30 minutes after submission, contact Live Chat with your withdrawal ID and the support team will check the status for you.

If a match is cancelled or abandoned 39bd's settlement rules depend on the stage at which the match was abandoned:

For cricket:

• If a match is cancelled before it begins, all bets are voided and your full stake is refunded.
• If the required overs are not completed after the match begins (1 day for Tests, 20 overs for ODIs, 5 overs for T20s), bets are void and stakes are refunded
• If a result is determined by the DLS method, that result stands as the final outcome

For football:

• If a match is abandoned before 90 minutes, bets are void and stakes are refunded
• However, if a match is rescheduled, some markets may reopen

Your balance updates automatically once settlement is complete, usually within 24 hours.

39bdTo view all active offers at "Latest Promotions" page — that's the central hub for all offers.

Promotion update schedule:

• Daily Offers: Updated daily before 9:00 AM
• Weekly Offers: New weekly promotions go live every Monday
• Special event offers: Special offers are available during major tournaments like the IPL and World Cup — they are published 24 to 48 hours before the event begins
• Flash Offers: Short-term flash deals appear occasionally and are only active for a few hours

To avoid missing regular offers, enable promotional notifications after registering. You can manage your notification preferences in Account Settings.

No, not at all. 39bdAccounts and gaming on are strictly prohibited for anyone under 18. This isn't just a policy — it is actively enforced.

Age verification steps:

• At Registration: Date of birth is collected during registration; users under 18 cannot complete the sign-up process
• For KYC: Age is verified against your National ID or passport — if the details don't match, account verification cannot be completed
• For withdrawals: KYC verification is mandatory before your first withdrawal.
• In suspicious cases: Additional documents are requested and a manual review is carried out

If it is later found that a user registered with false information and is actually underage, the account may be immediately suspended and the balance forfeited. If you suspect someone you know is playing underage, 39bd Contact support.